FAQ

LED Bulbs:

Q: Why Do LED Bulbs last so much longer?

A: The reason LED bulbs last so much longer is to do with their design and the way they generate light output. When turning on a standard incandescent bulb for example, the thin tungsten filament coiled inside rapidly heats up to glow a hot white light. When the light is turned on or off the expansion and contraction of this filament causes metal fatigue over time, eventually 'burning out' or 'failing'. 

LED light bulbs do not have this problem as they have no filaments and don't suffer from metal fatigue as very little heat is generated in the first place to create the light output. When comparing incandescent to LED bulbs this is the big factor in the vast differences in life expectancy.

Q: How long should I expect my LED bulbs to last for?

A: Generally, an LED is expected to have a lifetime of 20,000-30,000 hours or more compared to an incandescent of about 1000 hours.

Q: How is life expectancy calculated?

Generally, life expectancy is calculated based on 365 days per year with the bulb operating 3 hours per day on average. This works out to be exactly 1,095 hours and is when an incandescent bulb is expected to 'burn out'.

LED bulbs are different in the sense that they never 'burn out'. Instead their brightness can slowly decrease over its very long life span to reach a total of 70% of the original lumen output. While the LED bulb technology shows little reason to ever 'fail' and be in need of replacing, the claims of 20,000-30,000 hours as a measure of full life expectancy are based on a bulb reaching it's 70% brightness.

Remember even 20,000 hours is equivalent to 18 years of average use! There is no question the benefits far outweigh the costs when using LED lighting.

Q: What is the difference between Wattage & Lumens?

A: Lumens measure how much light (or brightness) you are getting from a bulb, also referred as the flow of light or 'luminous flux'. More lumens = a brighter light. The wattage (or watts) refers to how much energy the bulb requires to produce this light output. As a rule of thumb, use the term 'lumens' when purchasing bulbs.

Q: Why is the technology moving us away from the incandescent bulb?

A: The humble incandescent light bulb has been around since the late 1800's (Thomas Edison filed a patent in 1879 infact). While an amazing invention for its time, and many decades to follow there have also been key downsides in it's design. The incadensent bulb relies on the heating of a filament to generate light. The majority of energy put into the bulb is lost as heat and formed a highly inefficient use of energy to create any form of light output. The LED bulb marks the next generation of lighting solving this key issue amongst other great benefits.

Q: What does the output colour mean?

A: The output colour is a characteristic of the visible light output; each colour has different uses for different applications. Generally speaking a 'warm white' colour should be between 2700K-3300K and a 'cool white' between 6000K - 6500K. The term of measurement used is called Kelvin (K), the table below provides a visual reference.

Shipping & Returns:

Q: How do you ship the bulbs?

A: All LedMyHome.co.nz bulbs are carefully packed into our made-to-fit box with a cardboard divider to ensure safe handling and delivery. 

Q: How often do you dispatch orders & when can I expect my order to arrive?

A: All orders are dispatched within two business days from our warehouse based on North Shore, Auckland (we aim to achieve same/next day dispatch if we can!). Delivery within the North Island between 1-2 days. South Island 2-3 days. Please feel free to email us at info@ledmyhome.co.nz should your bulbs not arrive within this timeframe and we will promptly 'track and trace' for you.

Q: I will not be home during delivery, can you leave them at my door?

Of course!, when you reach the cart page, please write your preferences in the delivery instructions and we will relay this to the courier company. They will leave where you request without signature. Please note, this is at your own risk so pick the best place to leave your delivery away from prying eyes.

Q: What if I accidentally choose the wrong bulb and would like to change?

A: No problem, we offer a 10 day ‘exchange policy’ on all orders on LedMyHome.co.nz if you would like to exchange some products for the same (or different) item/s (for example a different bulb wattage. Please read the return/refund policy for details

Q: How can I safely dispose of my old bulbs?

A: According to the Ministry for the Environment, "Incandescent lamps can be disposed of with the usual household rubbish. Wrap any broken glass in newspaper to prevent injury during handling of the rubbish bags. Energy saving and other mercury-containing lamps, such as the fluorescent tubes, should be recycled to ensure that the mercury is collected and recycled in an environmentally safe manner."

If in doubt, best to contact your local rubbish collection company

 

LedMyHome.co.nz Bulbs & Warranties

Q: How do you choose your bulbs? Are they of High Quality?

A: Our process to select the highest quality bulbs was not a decision we made lightly. Multiple phone conversations, samples and thorough company & product research was done before we decided on the supplier and engineering of our bulbs. Our bulbs speak about the integrity of our business with our customers recommendation to friends and family being the greatest marketing tool can ever ask for.

Put simply, we pay more for quality and we receive quality. We take less margin to be highly price competitive in return for high customer satisfaction & recommendation.

Q: What certifications do you products have?

A: All LedMyHome.co.nz bulbs have the following certifications:

CE - European Conformity, tested to all the relevant standards that the EU demands.

ROHS - Restriction of Hazardous Substances. The European Union and restricts the use of six hazardous materials found in electrical and electronic products. All applicable products in the EU market after July 1, 2006 must pass RoHS compliance. RoHS impacts the entire electronics industry and many electrical products as well.

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Q: Do you bulbs have a warranty or guarantee?

A: Each bulb purchased from LedMyHome.co.nz has a 24 month warranty from date of purchase. Simply put, if a bulb is defective – it will be apparent within this period of time. Please read the return/refund policy for details.

 

Q: How do I make use of your Bulb Switch Callout Service?

A: If you are looking for some assistance in replacing the bulbs around your home we would be happy to help. One of our installers will visit, make the switch with your pre-purchased bulbs and (if you'd like) take away your old bulbs free of charge. Currently this service is available within to the Auckland region only. Please email us at info@ledmyhome.co.nz to request this service.